Customer Support Agent

• Track and respond to customer support-relevant conversations across social media channels
• Assign customer support issues to one of your colleagues leveraging our workflow capabilities
• Get a complete view of your customer so what you see is just not the last transaction, but the human side of the person you are engaging with
• Automatically create support tickets for customer-facing issues you identify on social media channels with our built-in integration with CRM systems

VP of Customer Support

• Identify the level of support your customers are receiving across social channels
• Manage performance across your entire social media portfolio, through insightful social graphs identifying key trends and relationships and drill-down capabilities across many dimensions
• Measure and correlate the decrease in number of calls your agents are fielding
• Get a complete view of your customer for your critical support issues, so what you see is just not the last transaction, but the human side of the person you are engaging with