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It’s hard to deny the merits of using social media as part of your customer care strategy. After all, that’s where so many of your customers are and where they’re coming together to discuss your brand or industry as a whole. As we become an increasingly more connected society, we begin to require a more …Continue Reading
One of the challenges facing social media analysis today is manipulating the sheer volume of data. One can imagine the task of sorting, correlating and matching the massive amount of information that spans multiple social channels such as Twitter, Facebook, LinkedIn, blogs, and a multitude of other social sites and then presenting the results nearly …Continue Reading
We are thrilled ! We have been asked to carry out a full-fledged pilot by a major software company based out of Silicon Valley. This engagement began as a proof of concept about 6 weeks ago where the results from our Event Monitoring & Analytics solution were tested against the results that they were arriving …Continue Reading
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