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Author Archives: Lou

Social CRM is Part of the Strategy, Not the Strategy Itself

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As business methods and tactics shift to accommodate social media, many companies who have been late bloomers, so to speak, scramble to introduce social to their way of doing things. The Internet certainly has no shortage of articles about all-things social media, and content written specifically with beginners in mind is practically a dime a   …Continue Reading


Using Social CRM Solutions to Identify Influencers

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From Klout to Kred to Peer Index, social influence has been a hot topic garnering much debate recently. Businesses work to identify the influencers in their industry because getting their attention could bring in lots of new leads. Influencers are highly sought after, in short, because they’re good for business. Using social CRM solutions, you   …Continue Reading


Beyond Social Listening: How CRM Analytics Deliver More Accurate Customer Feedback

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Anyone with even the tiniest bit of business sense knows that in order to sustain a business, the customers have to be happy. But customer satisfaction extends far beyond a pleasant in-store experience and satisfaction with purchases. Customer satisfaction also must include the ability to voice their thoughts and share their experiences. And though it   …Continue Reading


As Social Search and Crowdsourcing Become More Prevalent, Social CRM’s Importance Increases

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Today’s social consumers are a hungry bunch. Years ago, laptops and wireless Internet made it easier for us to get our information on-the-go, but we needed more. Today we access that information through tablets and mobile devices using 4G LTE, and these devices seem to be an extension of ourselves. No matter where we are,   …Continue Reading


3 Golden Rules for Facebook

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Now that we’ve covered the golden rules of blogging and Twitter, let’s talk about Facebook. As the most-used social network, you can almost guarantee that your target market is present there. If you’ve also made the decision to establish a presence, there are a few “golden rules” you can follow to help you maximize the   …Continue Reading


7 Golden Rules for Tweeting

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Of all the social media platforms, Twitter has undoubtedly made one of the biggest impacts on how we communicate, network, and do business. In fact, there are over 500 million active Twitter users who send over 340 million tweets each day. With those kind of numbers, it’s easy to see how the platform has become   …Continue Reading


Blogging’s 5 Golden Rules

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As we’ve been discussing, blogging is a crucial part of your overall content strategy. And while there are aspects of varying complexity to consider as a blogger, there are a number of relatively simple steps that you can take in order to start making the most out of your business blog (or any blog, for   …Continue Reading


Curation as Part of Your Content Strategy

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Up until recently, “curation” seemed like something of an antiquated process. After all, it was a technique used largely by librarians, historians, and museums to preserve and display artifacts. But with the popularity of content marketing came a certain resurgence for curation. While the process shares roots with its more traditional brethren, it has become   …Continue Reading


Accent Your Content Marketing With a White Hat

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As you’ve been reading up on content marketing and blogging, you’ve perhaps heard the term “search engine optimization” – or SEO, for short. But what is it? In its most boiled-down form, SEO encompasses the techniques that you use in order to help your web site or blog to be found. Not only that, but   …Continue Reading


A 5-Step Plan for Dealing With Negative Blog Comments

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Regardless of how well-known your company is (or isn’t), who you are, where you’re from, or what you do, if you have a blog, there will be negative comments. Eventually this is something that everyone has to deal with, especially if you write about anything that is controversial in nature. Negative comments can come from   …Continue Reading


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